At Shopease, we are committed to providing a smooth and efficient shopping experience for our customers. Below is our shipping policy to help guide you through the process.
Delivery Time:
All orders will be processed and delivered within 2 to 6 working days from the date of order placement, depending on your location.
Shipping Areas:
We deliver across Pakistan. Please ensure that your delivery address is accurate to avoid any delays.
Shipping Charges:
Standard shipping charges apply based on your location and order weight. Shipping rates will be calculated at checkout.
Order Confirmation:
Once your order is placed, you will receive an order confirmation via email or SMS. Please keep this confirmation as a reference for any inquiries.
Tracking Your Order:
After your order has been dispatched, you will receive a tracking number to monitor your shipment.
Delivery Delays:
While we strive to deliver within the specified timeframe, there may be delays due to unforeseen circumstances such as weather, public holidays, or courier issues. We will keep you updated in such cases.
Contact Us:
For any inquiries or issues regarding your order, feel free to contact us at 03454091110 or via email at shopeasepk21@gmail.com.
Thank you for shopping with Shopease!
At Shopease, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a hassle-free 7-day return policy.
Return Timeframe:
You can return any item within 7 days of receiving your order.
Eligibility for Returns:
The item must be unused, unwashed, and in the original packaging with all tags attached.
Returns are not accepted for items that are worn, altered, or damaged.
Custom-stitched or made-to-order items cannot be returned or exchanged.
Return Process:
Contact our customer support team at 03454091110 or via email at [your email address] within 7 days of receiving your order to initiate a return.
Provide your order number and reason for the return.
Our team will guide you through the return process and provide the return shipping details.
Refunds:
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to the original payment method or in the form of store credit, based on your preference.
Please allow 5 to 7 working days for the refund to reflect in your account.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
Exchanges:
If you wish to exchange an item, please contact our customer service to check availability. Exchanges are subject to stock availability.
Non-returnable Items:
Items that have been altered, customized, or purchased on sale are not eligible for returns.
If you have any questions or concerns, please feel free to contact us at 03454091110.
Thank you for shopping at Shopease!